Situation

As a 2 year old software products start-up, the organization was focused on evolving its core technology in natural language processing. At this point, the organization had to start focusing on productization of the technology. This meant re-align some of its engineers to start working differently.

Challenge

Natural language processing is still a fuzzy area as far as measurable quality objectives are concerned. Moreover, when language experts need to work closely with software engineers it makes the situation more challenging. However, it was imperative that a set of senior engineers start focusing on creating solutions and delivering to customer needs.

Actions

Through a set of one-on-one discussions, we assisted the engineers in identifying key measurables. We conducted a training workshop on software architecture which helped create structural and dynamic views of the solution architecture. We defined a competency framework and identified differentiating competencies in each role.

Results

Senior management is much better equipped to ready itself to handle multiple customers.